Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Express international shipping generally takes 3-5 business days, while standard shipping can take 7-10 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are eligible for store credit only.
Do I have to pay for duties and taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.
How do I care for my With Jéan pieces?
To maintain the longevity of our delicate fabrics, we recommend a cold hand wash or a gentle professional dry clean. Always refer to the specific care label inside your garment for detailed instructions.
Can I change or cancel my order once it is placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and size selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.